1. Commission & Instruction
Customer entrusts freight forwarder for shipment, providing shipper, consignee, notify party, commodity description, weight, volume, packages, destination port, ETD and trade terms.
2. Booking & Allocation
Forwarder books space with carrier or airline, confirms vessel / flight schedule, freight rate and conditions, then feeds back information to customer.
3. Trucking / Cargo Receipt
Arrange truck pickup from factory or warehouse, or customer delivers goods to designated depot. Check quantity, packaging and marks.
4. Customs Declaration & Inspection
Forwarder prepares documents for customs filing, commodity inspection and insurance to meet import‑export regulatory requirements.
5. Bill Confirmation
After loading on vessel or aircraft, confirm bill of lading details, charges and issue original documents.
6. Payment & Settlement
Verify ocean / air freight, trucking fee, customs fee, document fee and handling charges, complete settlement under agreed terms.
7. After‑service Support
Including SI submission, document amendment, follow‑up, import clearance, delivery, exception handling and customer consultation.
1. Accurate Documentation
Shipper, consignee, cargo description, weight, volume and port information must be correct to avoid amendment, delay or extra cost.
2. Time Management
Plan shipment in advance. Submit documents before cut‑off time for customs, manifest and cargo receiving.
3. Rate Confirmation
Freight is affected by market, carriers, fuel price and space availability. Confirm rates before shipment.
4. Trade Terms
Clarify trade terms such as FOB, CIF, CFR, DDU, DDP, which define responsibility, cost and risk between buyer and seller.
5. Document Management
Keep B/L, invoice, packing list, contract and customs papers properly. Apply for amendment timely if information changes.
6. Exception Handling
In case of space shortage, delay, customs inspection, cargo damage or loss, forwarder shall notify client promptly and assist resolution.
7. Long‑term Cooperation
Reliable forwarder optimizes logistics solution, controls cost, improves efficiency and offers fast support for urgent shipments.
Incoterms define obligations, costs and risks for buyers and sellers in international trade.
| Term | Full Name | Brief Description |
|---|---|---|
| EXW | Ex Works | Delivery at factory; buyer takes full charge of transport and customs |
| FOB | Free On Board | Risk transfers to buyer after goods are loaded on board at port of shipment |
| CIF | Cost,Insurance and Freight | Cost plus insurance and freight to destination port |
| CFR | Cost and Freight | Cost plus freight, insurance not included |
| DDP | Delivered Duty Paid | Delivery with duty paid; seller bears all cost and risk to destination |
Select proper container according to cargo weight and volume to save logistics cost.
| Type | Reference Volume | Application |
|---|---|---|
| 20GP | 28‑31 CBM | Heavy cargo: hardware, stone, machinery with high payload requirement |
| 40GP | 55‑58 CBM | General cargo for medium‑volume shipments |
| 40HQ | 65‑68 CBM | Light bulky goods such as garments, home appliances |
| Special Container | OT / FR / RF | Oversized equipment, refrigerated & temperature‑controlled goods |
Export customs clearance is mandatory for outbound goods. Consistency among documents is critical for smooth clearance.
Basic required documents: commercial invoice, packing list, sales contract, customs power of attorney. Fumigation certificate is required for wooden packaging; special permit for regulated commodities.
General export workflow: Order placement → Booking → Trucking / Delivery to warehouse → Customs Declaration → Shipment → Issue Bill of Lading → Destination customs clearance & cargo pickup.